Privacy Policy

 

At GMSOLO (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit gmsolo.com, place orders, or communicate with us (including via WhatsApp).

1. Information We Collect

We collect:

  • Personal Information: name, phone number, email, shipping & billing address

  • Order Data: items purchased, order history, payment transaction data (via secure third parties)

  • WhatsApp Data: phone number, messages, message metadata, communication preferences

  • Technical / Usage Data: IP address, browser type, device ID, cookies, usage analytics

2. How We Use Your Information

We use your data for:

  • Processing orders and payments

  • Sending order updates, shipping/tracking notifications via WhatsApp, SMS, or email

  • Customer support & response

  • Marketing campaigns (only if you consent)

  • Improving our website, analytics & performance

  • Legal, tax & compliance obligations

3. WhatsApp Messaging

  • We send messages using Meta’s WhatsApp Business Platform for order confirmations, delivery updates and promotions (if opted in).

  • You can opt out of marketing messages anytime by replying “STOP” or contacting us directly.

4. Sharing & Disclosure

We do not sell your personal data. We may share information with:

  • Shopify & e-commerce service partners

  • Payment gateways

  • Logistics & delivery partners

  • Meta / WhatsApp platform (for messaging)

  • Legal or regulatory authorities if required

5. Cookies & Tracking

We use cookies, tracking pixels, and analytics tools (such as Google Analytics, Facebook Pixel) to monitor and improve site performance, personalize experience, and run marketing campaigns. You can manage cookies from your browser settings.

6. Data Retention

  • Order & billing records: retained for legally required periods (5-7 years)

  • WhatsApp & marketing data: kept until you unsubscribe or request deletion

7. Security

We use encryption, secure servers, restricted access, and industry best practices to protect your data from unauthorized access or disclosure.

8. Your Rights & Data Deletion

You have the right to:

  • Access, correct, or update your personal information

  • Opt out of marketing communications

  • Request deletion of your data (including WhatsApp messages/metadata)

To request deletion or any changes, contact us at:
📧 support@gmsolo.com
📞 +91 7902164831

We will process your request within 7 business days.

9. Changes to This Policy

We may update this Privacy Policy. Changes will take effect when posted here, with a new “Effective Date.”

10. Contact Us

If you have any questions about this policy or your data, reach out:
GMSOLO
Email: support@gmsolo.com
Phone: +91 7902164831
Website: https://gmsolo.com